Frequently Asked Questions

You are advised to read our full faqs. More information is presented there. This section is related to member specific questions.

I am a member but others are using PROMOTIONAL username. I want to cancel my membership and use the PROMOTION username myself without paying.

That is not necessary. Promotional usernames are time limited and they would expire. Besides, any time we offer promotional membership to our mailing list, all existing members would have their subscription period extended by the time given to the promotional username. So in fact, you are benefiting from the promotional offers as well just like the non-members.

What if I get a membership and my ISP blocks access to you?

Many of our users are from countries where ISPs block internet access. The only way for them to have unrestricted internet access is to use proxy services like ours. But unfortunately, these ISPs block those services in the first place and they would have no way of accessing them. Besides, as a service like ours go public, it would naturally be blocked by ISPs at a later time if it is not already blocked. Therefore we have to maintain additional private addresses in case our web site is blocked by ISPs and is not accessible by our members from their locations. It is imperative that each member maintains a valid email address with us during the time of subscription. Others are advised to subscribe to our mailing list to avail latest news in case they cannot access our web site.

In simple terms, members have continuous access. They would not be affected by ISP blocking. We have plenty of proxy servers on separate networks. We rotate proxies and that is being done by nobody except us on business.

I am a member and my ISP blocked access to you. I cannot use your services.

Send us an email and explain the situation with your ISP's host name or IP address. We would promptly verify if this is the real problem. If it is, you would be directed to a private proxy address. Please do not send fake queries. If someone is found to be sending fake queries, at the time of real blocking, the user would not be given any private proxies.

Why do I sometimes have problems connecting to your site and using your services?

There are plenty of reasons why you are having problems using our services. We implement 4 nameservers and on a dual redundancy backbone therefore our services are pretty robust. It is very unlikely that the problem is arising from our side. Any connection originating between you and your destination address might be affected by one of the following:

Your Internet Service Provider: Your ISP might be congested and they might be dropping inbound or outbound packets. If this is the case, everything will either not function right or will be very slow with you. There is nothing we can do about this.

Intermediate Network Access Points between you and our servers: When any packet leaves your computer, it has to travel through a myriad of other computers, routes and networks (usually between 4 - 15 network points) on internet. If any of these addresses are having problem, you would be having problem too as packets originating from you will not reach us timely and properly. There is nothing we can do about this.

Intermediate Network Access Points between our servers and your destination: As in the previous item, packets have to travel from us to your destination address. If any of the access points in between is having problems, you would have problem as well. But since we have proper timeouts and checks in place, you would be promptly notified of the nature of the problem.

Your Destination Address: If your destination site is congested or having problems, you will have problems too. But since we have proper timeouts and checks in place, you would be promptly notified of the nature of the problem.

If you are still insisting that the problem is because of us, get ready for some action. If you can prove us the problem is in our servers, we will offer you a whole month of free membership. Please go to COMMAND PROMPT or MSDOS PROMPT. You can find it in START MENU - Accessories - MSDOS PROMPT or you can just go to START MENU - RUN and type command.com . On the window that pops up please type: tracert somebody.net . *NIX users can do a traceroute, there is no need to explain how. Wait for the command to finish its task and please copy and mail us the results. We would investigate your mail and let you know the results. Please do not send in fake queries as we would also check to see if there are or there has been any users using our services from your ISP at that particular time.

How do i know i am using your servers on my browser? There is no mention of you anywhere on URL.

At the bottom of your browser, there is part saying "conneting ..." . You must see our ip address or host name there. Or if this is too much of trouble, just type in the URL box a nonexistent domain like iieridefhgkdfuierute.com and wait for an error page. If you are connecting to internet through us, you would get our classic black and red errorpage with our logo on top. Besides, if you are accessing anywhere not mentioned on our tree trial page, you would be asked a username and password before anything.

I am a member. Why do I get Authentication Failed error?

Both the username and password are sensitive to the case of the letters -- lower case or UPPER CASE. Make sure you enter them exactly as given to you for your account. Make sure the "Caps Lock" key on your keyboard is off. Usually the error message is self explanatory.

If it still does not work, your account is probably disabled due to username abuse. Read next.

Does somebody limit the use of my membership?

Memberships obtained from us are for your own personal use. Username sharing is absolutely forbidden. Any members found to be engaging in username distribution would be disabled without a notice (well, actually, being polite, we send a notice!) and no refund would be made. You are free to use your username from as many computers, places, ip numbers at as many times as you want. There are no limitations. But if someone else is using your username, we would know!

Automatic Proxy Configuration is not working. Why?

Automatic Proxy Configuration does not work in the following countries: United Arab Emirates

Your proxy server is not working. Why?

Port 666 is blocked in the following countries: United Arab Emirates

Ports are being blocked. What next?

Good question. Let us see if any ISP can block standard mail port (SMTP) 25. We don't mind running a proxy server on port 25 or even on port 1 (tcpmux) :) .The simple rule: There is nothing done by humans that cannot be undone.

IMPORTANT: How much do you anonymize?

IMPORTANT NOTE: Please note as of version 4.0, our main proxy server anonymizes only to a moderate degree. If you want full anonymity, you will have to request it and we will assign you to different host and port. Note that with complete anonymizing, many web sites mainly freemail accounts like yahoo.com, hotmail.com, usa.net and membership based web sites that mostly check the referer header to authenticate will not work as these headers are all being stripped out. This was the normal practice until version 4.0 but many users complained that they are unable to use free mail services and membership based web sites. Therefore, with version 4.0, standard behavior of our proxy server is to anonymize moderately, not completely. Java, Javascript, ActiveX and cookies are not blocked on the standard proxy server. Please note that your IP address, host name and user agent is always anonymized and never released to the sites you visit. All in all, it is a delicate balance between anonymity and convenience. Those members who require full anonymity, please contact us for the address of proxy server you should use. With our paranoid anonymizing proxy server, everything is stripped out and there would be absolutely no information that relates to you. All cookies, activex content, java and javascript would be blocked with our paranoid anonymizing proxy server. But as it has been said, expect to see many sites malfunction under this setup.

How can i cancel my membership?

Send an email to support@somebody.net with subject line CANCEL .

I have billing questions. What shall i do?

Send an email to custserv@somebody.net with subject.

I have more questions. What do I do?

Assuming you have not started reading Frequently Asked Questions from end, send e-mail to someone@somebody.net
Those who send emails asking for information that is already included here will be punished by our demons!